GrabWin Privacy Policy — Your data is safe

Welcome to GrabWin. This Privacy Policy ("Policy") describes in detail how personal data of GrabWin platform users is collected, stored, used, and protected. By creating an account or using the platform, you agree to the terms of this Privacy Policy.

We built the GrabWin Privacy Policy with complete transparency. Our goal is to clearly explain what data we hold and how we manage it. Using hidden clauses or vague language goes against everything GrabWin stands for.

This Privacy Policy applies to the GrabWin website, mobile app (where applicable), and all our digital services. Third-party websites and services are governed by their own respective privacy policies.

Under the GrabWin Privacy Policy, we collect two types of data: information you provide directly, and information collected automatically through your use of the platform. Full details are listed below.

GrabWin never stores your full bank account number, card number, or PIN. All financial transaction data is processed exclusively in encrypted form.

Under the GrabWin Privacy Policy, your data is used only for the purposes listed below. We never use your information for unauthorized or unnecessary purposes.

• Account Management: Completing your registration, verifying your login, and keeping your account secure.
• Identity Verification (KYC): Age verification, fraud prevention, and meeting regulatory requirements.
• Payment Processing: Processing deposit and withdrawal requests and maintaining records of financial transactions.
• Customer Support: Addressing your questions, complaints, and support needs.
• Promotional Communications: Sending you information about bonuses, offers, and promotions with your consent.
• Platform Improvement: Analyzing user experience to improve service quality.
• Responsible Gaming: Monitoring gaming behavior to identify and prevent potential addiction.
• Legal Obligations: Retaining information necessary to comply with applicable laws and regulations.

GrabWin never sells your personal information to advertisers. To opt out of promotional communications at any time, simply contact our support team.

The GrabWin Privacy Policy makes it clear — your data may be shared with third parties only in limited and specific circumstances. It is never shared beyond those cases.

• Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket only receive the information necessary to process transactions.
• Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a law enforcement agency.
• Security Partners: Limited data may be shared with trusted security partners for fraud detection and prevention.
• Corporate Restructuring: In the event of a GrabWin merger or acquisition, data may be transferred after users have been notified in advance.

As part of the GrabWin Privacy Policy, we use cookies and similar technologies. Cookies are small text files stored in your browser that help improve platform functionality.

• Essential Cookies: For login sessions, security tokens, and core platform functionality. These cannot be disabled.
• Functional Cookies: Saved for your language preferences, settings, and personalized experience.
• Analytics Cookies: Anonymous data is collected to understand platform usage patterns. This helps improve our services.
• Marketing Cookies: To show you relevant promotional content with your consent. You can turn this off at any time.

You can manage cookies through your browser settings. However, disabling certain essential cookies may limit some platform features.

To protect your data under the GrabWin Privacy Policy, we use industry-leading security technology. Security is not just a feature for us — it is the foundation of everything we do.

• All data transfers are secured with 256-bit TLS/SSL encryption.
• Stored data is encrypted with AES-256 encryption.
• Passwords are never stored directly — only bcrypt hashes are used.
• Any unauthorized access attempt on the system is automatically detected and blocked.
• Regular third-party security audits and penetration testing are conducted.
• Data backups are regularly stored at separate locations.

The GrabWin Privacy Policy gives you full control over your personal data. Your key rights are outlined below.

To exercise any of these rights, please contact our support team. We will respond to your request within 30 business days.

Under the GrabWin Privacy Policy, we do not retain your data longer than necessary. Separate retention periods are defined for different types of data.

• Account Information: For the duration of the active account and up to 5 years after closure, due to legal obligations.
• Financial Transaction Records: Up to 7 years under anti-money laundering regulations.
• Gaming History: For the duration of the active account and 3 years after closure.
• Log & Technical Data: Automatically deleted after 12 months.
• Cookie Data: Up to 24 months from end of session, depending on cookie type.

After the specified period, grabwin automatically and securely deletes data that is no longer needed. Some data may need to be retained longer due to legal obligations.

Under the GrabWin Privacy Policy and Terms of Service, no one under the age of 18 may use the GrabWin platform. We do not knowingly collect any data from minors.

If we are notified that a minor's information exists in our system, we will immediately close that account and delete all associated data.

If you have any questions, concerns, or complaints about the GrabWin Privacy Policy, please reach out to our dedicated privacy team. We are here to help.

• Email: [email protected]
• Support: Platform live chat support (available 24/7)
• Complaint Resolution: Privacy complaints are resolved within 15 business days.

This Privacy Policy was last updated in January 2026. GrabWin regularly reviews and updates this policy to ensure your data receives the highest level of protection.